FAQs About EV Charging Stations

Due to current high demands we are unable to offer residential charger installations or service. Check back here soon.

At EVC, we are committed to providing customers with an in-depth knowledge of EVs and all their associated charging capabilities. As such, we have compiled a list of commonly asked EV charger questions to provide information for current and future customers alike.

cool woman doing an electric vehicle charge

Hardware and Installation

What hardware do I need? Is it compatible with my vehicle?

The specific hardware you’ll need depends on your vehicle and charging requirements. We offer a range of EV charging stations compatible with various models. Our team can help you select the right one for your needs.

Tethered charging stations have a built-in cable that connects directly to your vehicle, while universal stations require you to use your own charging cable. The choice depends on your preference and convenience.

Yes, our EV charging stations are designed to be wall-mounted, providing flexibility and convenience for installation in your garage.

In most cases, EV chargers require dedicated circuits and specialised sockets to ensure safe and efficient charging. It’s best to consult with our team to assess your existing electrical setup and determine the appropriate solution. 

The cost of the hardware varies depending on the model and features of the charging station you choose. Our team can provide you with detailed pricing information based on your specific requirements.

Yes, we offer professional installation services conducted by certified technicians to ensure the safe and proper setup of your EV charging station.

The installation process typically involves site assessment, electrical wiring, mounting the charging station, and testing to ensure functionality and safety. Our team will handle all aspects of the installation for you.

The site inspection assesses factors such as electrical infrastructure, space availability, and regulatory requirements to determine the feasibility of installing an EV charging station. It helps identify any potential obstacles and ensures a smooth installation process.

Installation costs can vary depending on factors such as site conditions and electrical requirements. Our team can provide you with a detailed quote based on your specific installation needs.   

The NSW Climate and Energy Action website provides an accurate cost estimator for electric vehicle (EV) charging infrastructure installation. This tool helps businesses and property developers estimate the costs associated with making buildings EV-ready. You can access the cost estimator at the following link: NSW Climate and Energy Action Cost Estimator.

We recommend EV cables of 5 meters or greater in length to accommodate various parking configurations. This ensures flexibility and convenience in charging your vehicle, regardless of how it is parked.

The most used types of charging units include Level 2 chargers (AC charging stations) and DC fast chargers. Level 2 chargers are suitable for residential and commercial use, providing moderate charging speeds, while DC fast chargers offer rapid charging for public charging stations and long-distance travel.

The main difference between 7kW and 22kW charging is the charging speed. A 22kW charger provides faster charging compared to a 7kW charger, allowing for quicker replenishment of the vehicle’s battery. However, the charging speed also depends on the vehicle’s onboard charger capacity and compatibility.

The power requirement for your charging station depends on factors such as the charging speed you desire, the capacity of your vehicle’s onboard charger, and the availability of power supply at your location. A higher power rating, such as 22kW, enables faster charging but may require a three-phase power supply and proper electrical infrastructure. It’s essential to consult with an electrician or charging station provider to determine the optimal power rating for your specific needs.

The site inspection assesses factors such as electrical infrastructure, space availability, and regulatory requirements to determine the feasibility of installing an EV charging station. It helps identify any potential obstacles and ensures a smooth installation process.

Yes, if your basement carpark is powered by a common power source, we will connect the power from this switch room to the charging locations. To ensure cost-effectiveness for a full-scale deployment, we recommend running power to a dedicated EV Charging distribution board near the charging locations. This approach allows for cost-effective installations now and in the future, our team can provide all the information required during the site inspection.


Do EV charging units need any maintenance?

Premium electric vehicle (EV) chargers are indispensable for EV owners, ensuring dependable and effective vehicle charging. Regular maintenance is vital for both residential and commercial EV chargers, enhancing charger performance, user experience, and safety adherence. Regular maintenance guarantees peak charger performance, user contentment, and adherence to safety standards.

The warranty typically covers manufacturing defects and malfunctions that occur under normal usage conditions. This includes faults in materials or workmanship, ensuring that the charging unit functions properly within its specified parameters. However, warranty coverage may vary depending on the manufacturer and the specific terms outlined in the warranty agreement. Talk to our team to find out more.

Routine maintenance intervals vary depending on usage and manufacturer recommendations. Generally, it’s advisable to schedule inspections annually or biannually to ensure optimal performance.

Our maintenance services encompass a comprehensive range of tasks, including functionality tests, safety checks, component inspections, and software updates. We ensure that all aspects of the charging station are operating efficiently and safely.

  • Examine chargers for potential damage
  • Conduct operational testing
  • Perform safety inspection and testing procedures
  • Affix inspection tag to the charger
  • Issue compliance certificate upon completion
  • Address any faults identified and perform necessary repairs
  • Clean EV charger, plug terminals, and cable

Yes, we provide emergency maintenance services to address urgent issues and minimise downtime. Our team is available to respond promptly to any charging station malfunctions or emergencies.

Signs indicating that an EV charger station requires maintenance include low voltage output, visible damage, slow charging times, and adherence to manufacturer’s maintenance recommendations. 

Software and Management

Do I need software?

Yes, software is essential for billing, load management, and user access control.

Our software provides features such as scheduling charging sessions, monitoring energy usage, and remote access to control your charging station. It allows you to optimise charging efficiency and track usage conveniently.

Load management helps distribute electrical load effectively to prevent overloading circuits and optimise charging performance. It ensures that charging stations operate efficiently without exceeding power capacity.

The primary purpose of load management is to balance electrical demand and prevent grid congestion. It helps minimise energy costs and ensures reliable charging for multiple vehicles simultaneously.

Yes, the body corporate or property management can access the software to monitor charging activity and collect revenue.


Did you know the government is providing grants of up to 75% for you to install EV chargers in your facility. 

Contact us to find out more or click the link