24/7 Emergency Call Out and Repairs

Call our dedicated Emergency hot line 0283557938.

At EVC, we understand that unexpected breakdowns can happen at any time, which is why we offer round-the-clock emergency repair services. Our dedicated team of technicians is available 24/7 to ensure that your EV charger issues are promptly addressed, minimising downtime and ensuring your safety. 

plug of power cable supply for electric vehicle charging station

Urgent EV Charger Repairs

For urgent repairs, rest assured that we guarantee dispatch of a technician within the day, during business hours. If your charger has failed and needs immediate attention, don’t hesitate to call us. We’ll swiftly dispatch a qualified technician to address the issue promptly and ensure that your charging system is up and running again without delay.

Our Emergency Service Options

Our 3 levels of service ensure that you receive the right level of support tailored to your specific needs and the urgency of the situation. Whether you’re facing a critical breakdown, require urgent attention, or have non-urgent repair needs, our comprehensive emergency call-out service has you covered. With immediate dispatch for critical situations, guaranteed same-day response for urgent repairs, and scheduled visits for non-urgent issues, we prioritise your safety and satisfaction at every step.

1. Immediate Dispatch of Technician

In situations where your EV charger encounters critical failures or poses a safety hazard, our immediate dispatch service ensures that one of our qualified technicians is deployed to your location without delay. Our goal is to swiftly assess the situation, make the area safe, and, if possible, perform on-the-spot repairs to restore functionality. We understand the urgency of such situations and strive to provide rapid assistance to mitigate risks and minimise downtime.

charging modern electric car battery on the street which are the future of the automobile, close up of power supply plugged into an electric car being charged for hybrid . new era of vehicle fuel.

2. Urgent Repair

For issues that require urgent attention but may not pose an immediate safety threat, our urgent repair service guarantees the dispatch of a technician within the same business day. Whether your charger has unexpectedly stopped working or is experiencing performance issues, our technicians are equipped to diagnose the problem efficiently and implement timely solutions to get your charger back up and running. This service ensures that your charging infrastructure remains operational, minimising disruptions to your operations or daily routines.

evc urgent repair

3. Pre-Booked Repair

For non-urgent repairs or maintenance tasks that can be scheduled in advance, our pre-booked repair service offers convenience and flexibility. When you require basic repairs or servicing outside of a general maintenance visit, our team will prioritise your request and schedule a technician visit within the week from the time of your call. This option allows you to address minor issues proactively and maintain the optimal performance of your EV charger without delay.

young man waiting his electro car to be charged.

Emergency? Call Us Now!

For emergency assistance, please call our dedicated hotline at 02 8355 7938. Please note that this hotline is reserved exclusively for emergency callouts and should not be used for general enquiries.

SAFETY ALERT!

Did you know the government is providing grants of up to 75% for you to install EV chargers in your facility. 

Contact us to find out more or click the link